Compliance

Energy Retail

NERL, NERR & regulations

National Energy Retail Law (NERL)National Energy Retail Rules (NERR)Retailer Authorisation Retailer of Last Resort (RoLR)

Australian Energy Regulator (AER)Essential Services Commission (Victoria)Essential Services Commission of South Australia Independent Competition and Regulatory Commission (ACT)Independent Pricing and Regulatory Tribunal (NSW)Office of the Tasmanian Economic Regulator (OTTER)Queensland Competition Authority

Clause Index Key Definitions Civil Penalty Matrix Record Keeping Requirements State Concession Programs Useful Links - Official Regulatory Sources

ASMD Overview Billing Transition Customer Notification Legacy Meter Replacement Life Support Metering Metering Breaches Shared Fusing Site Defects Smart Meter Data Tariff Change Scenarios Tariff Protection

INC-001: Life Support Identification Failure Incident Register

Civil Penalty Provisions Breach Reporting Obligations

EWON - Ombudsman NSW EWOQ - Ombudsman QLD EWOSA - Ombudsman SA EWOV - Ombudsman Victoria

Updates & implementation

2026 Regulatory Implementation Overview 2026 Regulatory Implementation Plan IMP-01: Centrepay Billing Audit IMP-02: EWOV Bill Template Update IMP-03: Overcharging Detection Systems Review IMP-04: Life Support Process Review IMP-05: Hardship Program Enhancement IMP-06: Annual Price Rise Limitation IMP-07: Vulnerable Customer Fee Removal IMP-08: Legacy Customer Pricing Review IMP-09: Concession Eligibility Enhancement IMP-10: Disconnection Threshold System Update IMP-11: Direct Debit Only Offers Removal IMP-12: Best Offer Switching Process IMP-13: Better Offer Message Enhancement IMP-14: Full Hardship Customer Protections

Updated: January 2026

Compliance

Energy Retail

NERL, NERR & regulations

National Energy Retail Law (NERL)National Energy Retail Rules (NERR)Retailer Authorisation Retailer of Last Resort (RoLR)

Australian Energy Regulator (AER)Essential Services Commission (Victoria)Essential Services Commission of South Australia Independent Competition and Regulatory Commission (ACT)Independent Pricing and Regulatory Tribunal (NSW)Office of the Tasmanian Economic Regulator (OTTER)Queensland Competition Authority

Clause Index Key Definitions Civil Penalty Matrix Record Keeping Requirements State Concession Programs Useful Links - Official Regulatory Sources

ASMD Overview Billing Transition Customer Notification Legacy Meter Replacement Life Support Metering Metering Breaches Shared Fusing Site Defects Smart Meter Data Tariff Change Scenarios Tariff Protection

INC-001: Life Support Identification Failure Incident Register

Civil Penalty Provisions Breach Reporting Obligations

EWON - Ombudsman NSW EWOQ - Ombudsman QLD EWOSA - Ombudsman SA EWOV - Ombudsman Victoria

Updates & implementation

2026 Regulatory Implementation Overview 2026 Regulatory Implementation Plan IMP-01: Centrepay Billing Audit IMP-02: EWOV Bill Template Update IMP-03: Overcharging Detection Systems Review IMP-04: Life Support Process Review IMP-05: Hardship Program Enhancement IMP-06: Annual Price Rise Limitation IMP-07: Vulnerable Customer Fee Removal IMP-08: Legacy Customer Pricing Review IMP-09: Concession Eligibility Enhancement IMP-10: Disconnection Threshold System Update IMP-11: Direct Debit Only Offers Removal IMP-12: Best Offer Switching Process IMP-13: Better Offer Message Enhancement IMP-14: Full Hardship Customer Protections

Updated: January 2026

ObligationsHardshipCustomer Hardship Policy Requirements

Customer Hardship Policy Requirements

BOTH

Last Updated: 2025-09-30

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